Delivery & Returns
Complimentary US standard shipping on two or more items.
US Standard / 2 - 4 business days $3.30 USD
US Priority / 1 - 3 business days $12.00 USD
US Over 16oz / 2 - 5 business days $11.00 USD
Orders will be processed within 1 business day of purchase unless otherwise stated.
Once your item has been shipped, you will receive a confirmation email with your tracking number. Please email firstname.lastname@example.org if you have any questions about your shipment.
International shipments range between $10USD and $25USD depending on your country. The shipping rate will be calculated at checkout. International DHL 5 - 14 business days once dispatched.
Please email email@example.com if you have any questions about your shipment.
Orders shipped to countries outside of the U.S.A may be subject to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"]. We are legally obligated to declare the items at their retail price. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. If you refuse a shipment from FM 669, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to us.
CARBON NEUTRAL SHIPPING
We use the 'Planet' app. Every time FM 669 ships an order, you will support some of the most promising climate solutions on Earth (like Running tide). Each project has been vetted by the Shopify Sustainability Fund.
The Planet app combines data from our store with industry data and peer-reviewed models to estimate how much CO2 our shipments release into the environment. Because the Planet app makes sure that CO2 shipping emissions are removed entirely, all values that are used in the data models are rounded up.
We believe that carbon neutral efforts should work alongside taking actions to reduce our carbon footprint. It is a current solution to compensate for shipping emissions that we currently are unable to avoid.
EXCHANGES OR RETURNS
Exchanges are available on any domestic order, given that your preferred item and size is in stock. Items must be returned within 7 days of receiving in new condition and with the original packaging.
If you wish to exchange or return an item please email firstname.lastname@example.org before shipping with your order number included.
FM 669 is not currently responsible for return shipping costs, duty fees and/or refunding the original costs of shipment. Returns must be arranged within 7 days of receiving. Prior to returning your item, please email email@example.com with your order number included.